Welcome to MedSquare Pharmacy (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, medsquare.ae (the “Site”), and any services provided through the Site, including online ordering and delivery services (collectively, the “Services”). By accessing or using our Site, you agree to be bound by these Terms.
1. Use of the Site
You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You must not use our Site:
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In any way that violates applicable local or international laws or regulations.
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To transmit any unsolicited or unauthorized advertising or promotional material.
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To impersonate or attempt to impersonate MedSquare Pharmacy, a MedSquare Pharmacy employee, another user, or any other person or entity.
2. Account Registration
To access certain features of the Site, you may be required to register for an account. You agree to:
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Provide accurate, current, and complete information during the registration process.
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Maintain the security of your password and identification.
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Notify us immediately of any unauthorized use of your account.
3. Product Information and Availability
We strive to ensure that all product information on our Site is accurate and up-to-date. However, we do not guarantee the availability of any product displayed on the Site. We reserve the right to discontinue any product at any time.
4. Prescription Medications
Certain medications listed on our Site require a valid prescription. You agree to provide a valid prescription from a licensed healthcare provider when required. We reserve the right to refuse or cancel any order if we suspect that a prescription is invalid or fraudulent.
5. Pricing and Payment
All prices displayed on the Site are in UAE Dirhams (AED) and are subject to change without notice. We accept various forms of payment, including credit/debit cards and cash on delivery, as specified on the Site. Payment must be received in full before the dispatch of any products.
6. Delivery and Shipping
We offer delivery services within Ajman and surrounding areas. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by events beyond our control. Delivery charges, if any, will be specified at the time of order placement.
7. Returns and Refunds
Due to the nature of pharmaceutical products, returns and refunds are only accepted under the following conditions:
- The product delivered is incorrect or damaged.
- The product is returned within [insert number] days of delivery.
- The product is unopened and in its original packaging.
To initiate a return or refund, please contact our customer service team at [insert contact information].
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of MedSquare Pharmacy or its content suppliers and is protected by UAE and international copyright laws. Unauthorized use of any content is strictly prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, MedSquare Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Site or Services.
10. Indemnification
You agree to indemnify, defend, and hold harmless MedSquare Pharmacy, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of or in any way connected with your access to or use of the Site or Services.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.
13. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
MedSquare Pharmacy
Tunis St – Al Rawda 2 – Ajman – United Arab Emirates
Email: contact@medsquare.ae
Phone: +971 54 570 3123